Shipping policy
Shipping Policy
Effective Date: December 15, 2025
At Janelle Beauty, we are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy before placing an order.
Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays) after payment is received and verified.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During high-volume periods, promotions, or product launches, processing times may be extended.
Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location, selected shipping method, and order weight.
We currently ship using trusted carriers selected through Shopify. Shipping methods and estimated delivery times are displayed at checkout.
Domestic Shipping (United States)
Estimated delivery times vary by shipping method and destination. Delivery timelines provided at checkout are estimates and not guaranteed.
Janelle Beauty is not responsible for carrier delays due to weather, natural events, or circumstances beyond our control.
International Shipping
International shipping availability, rates, and delivery timelines are calculated at checkout.
Please note:
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Customers are responsible for any customs duties, taxes, or import fees
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International delivery times may vary due to customs processing
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Janelle Beauty is not responsible for delays caused by customs authorities
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Janelle Beauty is not responsible for:
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Delays or non-delivery due to incorrect or incomplete addresses
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Orders returned to the sender due to address errors
Reshipping fees may apply if an order must be resent.
Lost, Stolen, or Damaged Packages
Janelle Beauty is not responsible for packages marked as delivered by the carrier.
If your package arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the damaged item and packaging
If a package is lost in transit, we will assist with a carrier claim where applicable but cannot guarantee replacement or refund.
Shipping Restrictions
We reserve the right to restrict shipping to certain locations or for certain products at our discretion.
Contact Information
For shipping-related questions or concerns, contact us at:
Janelle Beauty
📧 info@janellebeauty.com
🌐 www.janellebeauty.com
